Global Agent Performance Optimization (APO) Market Status and Future Forecast Report 2016-2026
Report ID: 385096 | Jan 2020 | No. of Pages: 48
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Summary
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market will reach Million USD in 2019 and with a CAGR xx% between 2020-2026.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
Cloud Based
On Premises
Demand Coverage (Market Size & Forecast, Consumer Distribution):
Small & Mid-sized Businesses
Large Enterprises
Company Coverage (Sales data, Main Products & Services etc.):
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Major Region Market
North America
Europe
Asia-Pacific
South America
Middle East & Africa
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market will reach Million USD in 2019 and with a CAGR xx% between 2020-2026.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
Cloud Based
On Premises
Demand Coverage (Market Size & Forecast, Consumer Distribution):
Small & Mid-sized Businesses
Large Enterprises
Company Coverage (Sales data, Main Products & Services etc.):
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Major Region Market
North America
Europe
Asia-Pacific
South America
Middle East & Africa
Table of Content
1 Industry Overview
1.1 Agent Performance Optimization (APO) Industry
1.1.1 Overview
1.1.2 Products of Major Companies
1.2 Market Segment
1.2.1 Industry Chain
1.2.2 Consumer Distribution
1.3 Price & Cost Overview
2 Agent Performance Optimization (APO) Market by Type
2.1 By Type
2.1.1 Cloud Based
2.1.2 On Premises
2.2 Market Size by Type
2.3 Market Forecast by Type
3 Global Market Demand
3.1 Segment Overview
3.1.1 Small & Mid-sized Businesses
3.1.2 Large Enterprises
3.2 Market Size by Demand
3.3 Market Forecast by Demand
4 Major Region Market
4.1 Global Market Overview
4.1.1 Market Size & Growth
4.1.2 Market Forecast
4.2 Major Region
4.2.1 Market Size & Growth
4.2.2 Market Forecast
5 Major Companies List
5.1 NICE Ltd (Company Profile, Sales Data etc.)
5.2 Genesys (Company Profile, Sales Data etc.)
5.3 Verint Systems Inc (Company Profile, Sales Data etc.)
5.4 Aspect (Company Profile, Sales Data etc.)
5.5 Calabrio (Company Profile, Sales Data etc.)
5.6 Five9 (Company Profile, Sales Data etc.)
5.7 Teleopti AB (Company Profile, Sales Data etc.)
5.8 ZOOM International (Company Profile, Sales Data etc.)
5.9 InVision AG (Company Profile, Sales Data etc.)
5.10 Upstream Works Software (Company Profile, Sales Data etc.)
5.11 Envision Telephony (Company Profile, Sales Data etc.)
5.12 CallMiner (Company Profile, Sales Data etc.)
5.13 CallFinder (Company Profile, Sales Data etc.)
5.14 HigherGround, Inc. (Company Profile, Sales Data etc.)
6 Conclusion
List of Table
Table Global Agent Performance Optimization (APO) Market 2016-2019, by Type, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, by Type, in USD Million
Table Global Agent Performance Optimization (APO) Demand 2016-2019, in USD Million
Table Global Agent Performance Optimization (APO) Demand Forecast 2020-2026, in USD Million
Table Global Agent Performance Optimization (APO) Market Size & Growth 2016-2019, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, by Region, in USD Million
Table NICE Ltd Overview List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table NICE Ltd Overview List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Genesys Overview List
Table Agent Performance Optimization (APO) Business Operation of Genesys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Verint Systems Inc Overview List
Table Agent Performance Optimization (APO) Business Operation of Verint Systems Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Aspect Overview List
Table Agent Performance Optimization (APO) Business Operation of Aspect (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Calabrio Overview List
Table Agent Performance Optimization (APO) Business Operation of Calabrio (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Five9 Overview List
Table Agent Performance Optimization (APO) Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Teleopti AB Overview List
Table Agent Performance Optimization (APO) Business Operation of Teleopti AB (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table ZOOM International Overview List
Table Agent Performance Optimization (APO) Business Operation of ZOOM International (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table InVision AG Overview List
Table Agent Performance Optimization (APO) Business Operation of InVision AG (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Upstream Works Software Overview List
Table Agent Performance Optimization (APO) Business Operation of Upstream Works Software (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Envision Telephony Overview List
Table Agent Performance Optimization (APO) Business Operation of Envision Telephony (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CallMiner Overview List
Table Agent Performance Optimization (APO) Business Operation of CallMiner (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CallFinder Overview List
Table Agent Performance Optimization (APO) Business Operation of CallFinder (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table HigherGround, Inc. Overview List
Table Agent Performance Optimization (APO) Business Operation of HigherGround, Inc. (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
List of Figure
Figure Global Agent Performance Optimization (APO) Market Growth 2016-2019, by Type, in USD Million
1 Industry Overview
1.1 Agent Performance Optimization (APO) Industry
1.1.1 Overview
1.1.2 Products of Major Companies
1.2 Market Segment
1.2.1 Industry Chain
1.2.2 Consumer Distribution
1.3 Price & Cost Overview
2 Agent Performance Optimization (APO) Market by Type
2.1 By Type
2.1.1 Cloud Based
2.1.2 On Premises
2.2 Market Size by Type
2.3 Market Forecast by Type
3 Global Market Demand
3.1 Segment Overview
3.1.1 Small & Mid-sized Businesses
3.1.2 Large Enterprises
3.2 Market Size by Demand
3.3 Market Forecast by Demand
4 Major Region Market
4.1 Global Market Overview
4.1.1 Market Size & Growth
4.1.2 Market Forecast
4.2 Major Region
4.2.1 Market Size & Growth
4.2.2 Market Forecast
5 Major Companies List
5.1 NICE Ltd (Company Profile, Sales Data etc.)
5.2 Genesys (Company Profile, Sales Data etc.)
5.3 Verint Systems Inc (Company Profile, Sales Data etc.)
5.4 Aspect (Company Profile, Sales Data etc.)
5.5 Calabrio (Company Profile, Sales Data etc.)
5.6 Five9 (Company Profile, Sales Data etc.)
5.7 Teleopti AB (Company Profile, Sales Data etc.)
5.8 ZOOM International (Company Profile, Sales Data etc.)
5.9 InVision AG (Company Profile, Sales Data etc.)
5.10 Upstream Works Software (Company Profile, Sales Data etc.)
5.11 Envision Telephony (Company Profile, Sales Data etc.)
5.12 CallMiner (Company Profile, Sales Data etc.)
5.13 CallFinder (Company Profile, Sales Data etc.)
5.14 HigherGround, Inc. (Company Profile, Sales Data etc.)
6 Conclusion
List of Table
Table Global Agent Performance Optimization (APO) Market 2016-2019, by Type, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, by Type, in USD Million
Table Global Agent Performance Optimization (APO) Demand 2016-2019, in USD Million
Table Global Agent Performance Optimization (APO) Demand Forecast 2020-2026, in USD Million
Table Global Agent Performance Optimization (APO) Market Size & Growth 2016-2019, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, by Region, in USD Million
Table NICE Ltd Overview List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table NICE Ltd Overview List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Genesys Overview List
Table Agent Performance Optimization (APO) Business Operation of Genesys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Verint Systems Inc Overview List
Table Agent Performance Optimization (APO) Business Operation of Verint Systems Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Aspect Overview List
Table Agent Performance Optimization (APO) Business Operation of Aspect (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Calabrio Overview List
Table Agent Performance Optimization (APO) Business Operation of Calabrio (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Five9 Overview List
Table Agent Performance Optimization (APO) Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Teleopti AB Overview List
Table Agent Performance Optimization (APO) Business Operation of Teleopti AB (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table ZOOM International Overview List
Table Agent Performance Optimization (APO) Business Operation of ZOOM International (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table InVision AG Overview List
Table Agent Performance Optimization (APO) Business Operation of InVision AG (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Upstream Works Software Overview List
Table Agent Performance Optimization (APO) Business Operation of Upstream Works Software (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Envision Telephony Overview List
Table Agent Performance Optimization (APO) Business Operation of Envision Telephony (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CallMiner Overview List
Table Agent Performance Optimization (APO) Business Operation of CallMiner (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CallFinder Overview List
Table Agent Performance Optimization (APO) Business Operation of CallFinder (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table HigherGround, Inc. Overview List
Table Agent Performance Optimization (APO) Business Operation of HigherGround, Inc. (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
List of Figure
Figure Global Agent Performance Optimization (APO) Market Growth 2016-2019, by Type, in USD Million
1. This report provides in depth analysis for changing competitive dynamics and keeps you ahead of competitors
2. It provides a forward looking perspective on different factors driving or restraining market growth
3. It provides a ten-year forecast assessed on the basis of how the market is expected to grow
4. It helps in making informed business decisions by having complete insights of market and by making in-depth analysis of various market segments
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